English @ Work for Service & Operation
English for Hotel Hospitality – 1-Day Skills Workshop
This one day workshop consists of 6 hours of interactive training focused on the English language needs of professional working in a hotel environment. The workshop will contain introductions to proper polite professional phrases and their potential responses with role-plays and other activities to allow attendees to learn through language usage.
Instructor – Mr.Ian Korman
Mr. Korman has been teaching and instructing English, business management and technical subjects to adults in Asia for over 13 years. He has a Masters’ in Business Management from the US and was formally trained and certified to teach English as a foreign language in Europe.
Workshop Schedule
Morning Session
|
Time |
Learning Topics |
|
9:00-9:15 |
Opening – Introductions and Warm-Up |
|
9:15-10:00 |
Greetings - How to formally and cordially greet guests and welcome throughout their hotel stay
|
|
10:00-11:00 |
Assistance – Helping guests enjoy their stay at the
|
|
11:00-12:00 |
Checking-in and Checking-out – How to help customers at the front desk
|
|
12:00-13:00 |
Lunch Break |
Afternoon Session
|
|
Morning session review |
|
13:15-14:15 |
Serving – Serving food, refreshments and other items
|
|
14:15-15:15 |
On the Phone – Telephone English How to properly answer the phone, collect information, take a room service call, put customers on hold and other general conversation items
|
|
15:15-15:45 |
Difficult Situations – What to say if a customer is having problems or experiencing an emergency
|
|
15:45-16:00 |
Wrap-up and Final Review |
